FAQs
How do I order?For full details on how to order using our online site please Click here.
How is my fish delivered?
Your order will be delivered via our reliable courier between the hours of 8am and 5pm; for full delivery details please click here.
How do I pay for my fish?
You will be asked for your debit or credit card details when making your order. These will be processed before we dispatch your order. If you do not wish to pay over the internet, please contact our Regal Fish Supplies Ltd head office on 08453 893979 for further options.
How is my order packaged?
Your order will be delivered within a water tight polystyrene box, with suitable coolants to maintain the products at the correct temperature until delivery is made.
How should I cook my seafood?
Please Click here to browse our extensive recipe collection for some great serving suggestions.
Do I have to order online?
Fond of Food offers a further service via its sister company - Regal Fish Supplies Ltd. Established in 1989, Regal Fish Supplies Ltd offers you the same range of products via a FREE delivery service every 8-10 weeks and currently delivers to over 850 areas nationwide.
Should you wish to see if you are eligible for Regal Fish Supplies FREE delivery service call 08453 893979 for further information, email us or visit www.regalfish.co.uk for more details.
Should you join Regal's service you will receive a phone call approximately every 8 weeks, prior to them delivering in your area to see if you wish to place an order.
Is the fish suitable for home freezing?
Yes, but ensure you separate individual fresh fillets and whole fish or prepare the fish to your requirements before freezing. Recommended storage times are given on our web site for each product but will be dependant on the star rating of your freezer. We recommend that you refer to the guidelines given by the manufacturer of your appliance.
To retain the quality and freshness of your fish when freezing we recommend that you follow the instructions below:
Wrap tightly with cling film or freezer bags, removing as much air as possible and overwrap with a layer of aluminium foil for extra protection if required.
Alternatively, lay fish flat on a tray and place in the freezer. Once frozen you may wish to add an ice glaze by running cold water over the fish, this will produce a protective coating which will help prevent dehydration in the freezer. Finish by wrapping as above.
If you are freezing our fish we recommend that you store it at -20°C or below and consume within 3-4 months in order to enjoy it at its best.
What if I experience a problem with my order?
Whilst we endeavour to exceed your expectations with your fish purchase, if you do experience any problems with your order we ask that you contact us as soon as possible following your delivery on
